Time Warner Cable’s Internet service was knocked out across the US for about 90 minutes Wednesday morning. Millions of customers—primarily in key markets of California (including Los Angeles), New York, North Carolina, Ohio, and Texas—were left without service. In a statement, the company explained, “During our routine network maintenance, an issue with our Internet backbone created disruption with our Internet and on-demand services. Industry observers say this incident could bolster arguments made by those opposing the pending merger between Time Warner and Comcast, the country’s largest cable TV provider. “People are questioning whether this merger will be good for consumers,” Steve Beck, founder of the management consulting firm CG42, told the Los Angeles Times. Service interruptions happen. The world is an imperfect place, but it really comes down to how these companies handle the problem and resolve their customer's complaints.” (re/Code)(The Los Angeles Times)
